Knowledge Base Software

Turn customers’ most frequently asked support questions and tickets into a search optimized knowledge base of help articles and documentation.

Customize the look and feel of your knowledge base to match your brand, organize your articles into categories to make browsing a breeze, and preview how they look on different devices.

When your customers inevitably turn to Google for help, your knowledge base articles come structured to rank well in search, helping them quickly and easily find the answers they’re looking for.

Watch your support team’s productivity skyrocket when they stop wasting time answering repetitive questions and can focus on unique support cases.

And with your knowledge base doubling as a handy customer service reference, your team will also spend less time hunting down answers to questions they may not know.

Because HubSpot’s free CRM automatically records which help articles customers have viewed, your team will avoid sending customers duplicate content, eliminating time spent on back-and-forth conversations.

It’s not enough to create articles and hope they help. Use the built-in reporting dashboard to measure the impact of your pages and improve your knowledge base over time.

See usage data and customer feedback on your knowledge base articles so you can improve your help documentation.

Tap into search analytics to learn what customers are looking for and identify gaps in your knowledge base. Then use those insights to create missing content and evolve your knowledge base into a more comprehensive customer service resource — for both your customers and your team.