Shared Inbox for Customer Conversations

Today’s buyers want information, they want it now, and they want to talk on the channels that work best for them. Whether it’s Facebook Messenger or live chat, your prospects don’t need to send an email or pick up the phone. With live chat you can automatically connect visitors to the right people on your team by routing a customer inquiry to your services team, or passing a lead to the salesperson who owns that relationship.

Customize your chat widget to match the look and feel of your brand, and create targeted welcome messages for different web pages or segments of your audience.

Respond to chats via the Conversations inbox, Slack, or on the go with the HubSpot mobile app. Then make follow-up a breeze by taking notes, sending emails, making calls, scheduling follow-up tasks, creating support tickets, and more  — right from your inbox.

Every conversation gets automatically saved and stored in your inbox and on the contact’s timeline so your team has complete context and a crystal clear view of every interaction.

Stop letting messages to your team email aliases slip through the cracks. Hook up your shared email aliases to the Conversations inbox to take teamwork to a whole new level and maintain a transparent view of every email.

Set up routing rules so every incoming email gets answered quickly and efficiently. Route or assign emails to specific individuals, or distribute them evenly across teams. Then apply filters to easily sort through relevant conversations.

When you’re ready to reply, the contact information in the sidebar of your inbox will give you all the context you need to craft the perfect response. And with HubSpot’s free productivity tools like templates, canned snippets, sequences, documents, and more, you’ll draft your email in half the time.

Lighten the load and make it easier for your team to have personalized conversations at scale.

Use HubSpot’s chatbot builder to easily create bots that help you qualify leads, book meetings, provide answers to common customer support questions, and more — so your team can focus on the conversations that matter most.

Get started with canned bot templates; then use the visual editor to customize the conversation and match your brand’s voice and tone. And because HubSpot’s chatbot builder is seamlessly integrated with the HubSpot CRM, your bots can deliver friendlier, more personalized messages based on information you already know about a contact.